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Returns

You shall send back the goods to :

Royal dogs

100 North Park Avenue

NR4 7EG

Norwich

RETURNS POLICY

If for any reason you are not satisfied with items you have purchased from us you may return it if you notify us within 14 days of receiving it. We will reimburse you for the value of the item. The product must be in its original packaging, and in a new, unused, original condition.

We only accept returns for products that have been purchased through us.

Delivery costs & returns

Unfortunately we are unable to refund the original shipping cost and you will be responsible for the cost of returning the item to us.

Should you have received free delivery when you initially placed your order due to spending over £45 and the value of your returned item, brings you under the qualifying spend to qualify for free delivery you will be charged the published delivery rates on the date you placed your order.

Methods of posting

For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit. As soon as we receive the returned item we will issue a refund to the card with which you made your purchase.

How long does it take to get a refund?

As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase. This refund is subject to standard bank clearing times and depending on the payment method can take up to 5-10 working days.

Bowl & Bone Republic

Should you need to return or exchange a Bowl and Bone products, you will have to send the item back to them directly in Poland.